How to fix money not reflecting in Bank Account.
Money not reflecting in your bank account or not adding up to your main balance can be a result of network downtime from the recipient bank, Downtown from NIBSS which serves as the intermediary between the two banks which can cause delays or the senders bank is having some difficulties and this can be resolved in two ways. For every fund transfer, there is always a reference number or session ID which consists of 30-digit numbers. This number can be used to trace the money and know where the delay is coming from. Here are the steps to follow when such an issue arises.
Steps on How to resolve failed credit transactions or funds not received.
- Contact the sender’s Bank. This is the first step to take to solve this type of issue, complain to the support that the fund or money transferred is yet to be received, this will prompt them to first check from their end if the transaction is successful.
- Give the session ID to the recipient Bank. This is a 30-digit number that can be used to trace the transaction from the recipient bank, Once the Session ID has been lodged into the system, it will show if the fund is available in the account. But if money is still not reflected after providing the ID, The sender needs to contact his or her bank again to query or send a mail to NIBSS. All this will be resolved between 24-72 working hours