How to resolve uncredited bank transfer.
As a mobile banking agent, there are times whereby you make a fund transfer and it will be successful from your end but won’t be credited into the beneficiary account or won’t add up to the account balance of the receiver.
In most cases, this problem is caused by the server of the receiver’s bank. To resolve this issue all the agent needs to do is to get the session id of the transaction after 24hrs of initiating the transaction, which is always 30 digit in number. After extracting the session ID send it to the receiver’s bank or give it to the customer to take to his or her banks
With this, the customer service will be able to trace the transaction and credit the beneficiary. But Incase whereby the bank is unable to trace the transaction. The sender will have to communicate with his or her bank and will be lodge as a failed transaction which will be reversed within 24hrs.