How to Resolve First Bank Failed card transaction.
Whenever there is a network downtime either on the switch server or the merchant pos service, the card can be debited for a failed transaction and this can take 4-7 working days before it gets reversed if not reversed within 24hrs. in order to get a fund reversal the customer needs to lodge a dispute for fund reversal.
How to lodge a Dispute for fund reversal on the First Bank Card
- Visit the First Bank Complaints Portal
- Click on E-channel
- Select POS/Web if used on a pos on E-Channel Medium
- Select the type of card
- Enter the amount
- Last 4 Digit of the Card
- Enter the Amount
- Enter the date of the Transaction