How to Resolve Debit issue on Baxi Box pos

How to Resolve the Debit issue on Baxi Box pos

Baxi agents can now resolve debit issues now without the customer visiting his or her bank. This update was a result of an agent complaint. The steps are as follows

Card Dispute Resolution Now available on BAXI

• Go to your transactions history and find the disputed failed transaction
• Click on the failed card transaction
• Click on Report an Issue
• Click on Log a dispute

Fill out Report Transaction Dispute

Fill out Card holder’s phone number

Select Customer Bank

Fill cardholder account number

Fill cardholder name

Type Submit

Within 24hrs the funds are reversed bank to the agent’s wallet for the agent to settle the customer.

To enjoy this feature, please update your POS to latest version 1.4.4