How to resolve Moniepoint device lock (MP35 Error)
There is a difference between a moniepoint account lock and a device lock. The moniepoint device locks the agent totally out of the device and can only be unlocked by using a two passkey while it connects to the internet for verification. This type of issue can occur if the pos is being tampered by an unauthorised engineer with or it drops on the floor making it trigger the device lock.
Steps on how to unlock MP35 Error
- Tap the screen 7 times
- Enter the password
- Password 1 (87654321)
- Password 2 (87654321)
- Select Activate
If the above solution doesn’t work, the agent should take it to any of the moniepoint offices close by.