Reasons why your Baxi pos transactions are pending.
As an agency banking agent, you must have gotten used to the word pending. for Baxi agent users who experience these issues, this is mostly a result of network downtime or the Baxi 2.0 being down at the moment you initiated the transaction. If these should happen these are the steps to take in order not to lose money or your customer.
Types of Baxi pending Transactions and what to do.
Card withdrawal: When you initiate a card withdrawal transaction and it shows pending instead of successful, refresh the page multiple times and ask the customer if they have been debited. If the customer has been edited wait for the final response before giving out the money. If the pending change to a communication error or inactive switch, lodge for a refund but if it shows successful you can give the customer the money
Fund deposit: When a deposit transaction shows pending agents are to wait for the final result. if after 20min it still shows pending contact the support and don’t retry the transaction.
Utility payment: Always wait for some min and don’t initiate another transaction also refresh log out and log in multiple times.
How to avoid pending reactions as a Baxi agent
- Make sure you have enough data
- Check the network signal of the bank
- Check the Whatsapp support group for any updates.
- Always update your Baxi pos to the latest version